1. Delivery Scope
Anyspare is structured primarily for deliveries within South Africa unless a specific listing, seller arrangement, or checkout flow states otherwise. Delivery options may vary according to the seller, item size, parcel settings, and destination.
2. Shipping Charges
- Shipping charges may be calculated using seller parcel information, order contents, destination, and the shipping method available at checkout.
- The buyer is responsible for reviewing shipping charges before completing the purchase unless the listing clearly states otherwise.
- Quoted shipping pricing may change if parcel data supplied by the seller is inaccurate or if exceptional delivery conditions apply.
3. Dispatch Obligations
- Sellers must keep stock information reasonably accurate and should not accept orders for items that cannot be dispatched.
- Sellers are expected to dispatch orders within the timeframe stated on the platform or, if no exact timeframe is stated, within a commercially reasonable time.
- Where a delay arises, the seller should update the buyer or cooperate with Anyspare support if the matter is escalated.
4. Delivery Issues And Failed Delivery
- If an order is materially delayed, lost, damaged in transit, or delivered incorrectly, the buyer should report the issue through the Help Centre as soon as reasonably possible.
- Shipping complaints may require courier evidence, packaging evidence, delivery scans, proof of dispatch, or communication records before an outcome can be reached.
- Depending on the case, the outcome may include replacement, return, refund, redelivery, or closure where the evidence does not support the complaint.
5. Buyer Responsibilities
- The buyer is responsible for supplying accurate delivery information and for taking reasonable steps to receive the parcel at the chosen address.
- Repeated failed delivery caused by inaccurate information, missed collection, or buyer unavailability may affect redelivery, refund, or cancellation outcomes.