Returns & Refund Policy
AnySpare is a marketplace. Because different transactions may involve private sellers, business sellers, new goods, used goods, rebuilt parts, custom orders, promotions, and different delivery methods, returns and refunds depend on the nature of the transaction, the identity of the seller, the reason for return, and applicable South African law.
This Policy explains how returns and refunds are handled on AnySpare, but it does not override any non-excludable right a consumer may have under the Consumer Protection Act or the Electronic Communications and Transactions Act.
There is no universal right under South African law to return all goods simply because the buyer changed their mind. However, return and refund rights may arise where goods are defective, unsafe, materially not as described, not fit for a disclosed purpose, not matching a sample, not delivered, supplied through a qualifying electronic transaction with a statutory cooling-off right, or otherwise returnable under applicable law or the seller’s own return terms.
A buyer may request a return or refund through the AnySpare platform where one or more of the following apply: the wrong item was delivered; the item was not delivered; the item is materially different from the listing description; the item is defective, unsafe, or not of acceptable quality where the law implies such a standard; the item is counterfeit or suspected to be counterfeit; the item was damaged before delivery and the damage was not properly disclosed; the item is incomplete in a material way; or the transaction otherwise qualifies for return under law or under an express seller return policy.
A buyer seeking a return or refund must notify the seller and AnySpare through the platform as soon as reasonably possible and provide all reasonably requested supporting information, including photographs, videos, proof of delivery, packaging photographs, listing screenshots, communications, order details, and any technical or fitment information relevant to the complaint. Buyers should keep the goods, packaging, labels, and proof of dispatch or delivery until the matter is resolved.
Returns may be refused where the issue arises solely from the buyer’s mistake, misuse, negligent installation, unauthorised modification, failure to verify compatibility where no compatibility guarantee was given, ordinary wear and tear clearly disclosed in the listing, or a change of mind where neither the law nor the seller’s own return terms give a right to return.
Where a return is approved, AnySpare or the seller may require the goods to be returned in substantially the same condition in which they were delivered, subject to the nature of the complaint and any rights under the CPA or ECTA.
If the return is based on a seller error, defective goods, non-delivery, counterfeit goods, or a valid statutory return right, the seller or AnySpare may bear the reasonable return cost as required by law or policy.
Voluntary Returns, Return Shipping Costs and Exchanges
Where a seller voluntarily accepts a return that is not required by law and does not arise from defective goods, incorrect goods or seller error, the buyer will normally be responsible for the return shipping costs unless the seller's published return terms provide otherwise.
Any applicable return shipping charges must be communicated to the buyer before the return is arranged.
Where a replacement or exchange is appropriate and available, it may be arranged through the AnySpare return and dispute process, subject to applicable consumer rights and the circumstances of the transaction.
Promotional listing fees are separate from product transactions and are generally non-refundable once the promotion has been activated, scheduled, delivered, or allocated, except where a refund is required by law or where AnySpare chooses to grant a refund in its discretion. Platform commission is only charged on completed platform sales in accordance with the applicable fee schedule.
Refunds approved through the platform will usually be made to the original payment method or another lawful refund channel determined by AnySpare or the payment provider. Processing time may depend on the payment rail, the bank, the payment processor, fraud checks, and whether a return inspection is required.
Refund Handling and Processing Timeframes
AnySpare aims to acknowledge return and refund requests within three (3) business days after submission.
Once all reasonably requested information and, where applicable, returned goods have been received, AnySpare aims to communicate the outcome of its review within ten (10) business days.
Approved refunds will normally be initiated within five (5) business days following final approval and completion of any required return verification.
The above processing periods are service targets and do not postpone or restrict any statutory refund right or earlier deadline imposed by South African law. Where section 44 of the Electronic Communications and Transactions Act applies, the relevant refund must be completed within thirty (30) calendar days after cancellation. Where section 46(3) applies to unavailable goods, the refund must be made within thirty (30) calendar days after notification of unavailability. The legally responsible supplier remains responsible for compliance with applicable law, and AnySpare will facilitate refunds administered through its platform where required.
Nothing in this Policy excludes any right that cannot lawfully be limited under South African law. Where a user believes that a return or refund has been unfairly refused, the user may use the AnySpare dispute process and may also pursue any external remedy available under law.