Dispute Resolution
Raising a Dispute
AnySpare encourages buyers and sellers to resolve issues through the platform’s approved communication channels whenever possible.
If an issue cannot be resolved, either party may open a dispute through the AnySpare platform.
Users opening a dispute should provide relevant information, including the order number, listing details, communication records, photographs or videos, delivery information, and any other supporting documentation.
Review and Possible Outcomes
AnySpare may review information provided by both parties and request additional evidence where necessary.
Depending on the circumstances, possible dispute outcomes may include a full or partial refund to the buyer, return of goods, completion of the transaction, or account warnings or restrictions.
Any return or refund arising from a dispute will be handled in accordance with the AnySpare Returns & Refund Policy, Buyer Protection Policy, and applicable South African law.
Legal Rights and External Escalation
AnySpare’s dispute process is intended to assist users but does not replace legal remedies available under South African law.
Users may also escalate complaints to the Consumer Goods and Services Ombud where applicable.